Privacy Policy

In accordance with the provisions of the legislation in force on the protection of personal data, we inform you that your data will be integrated into the processing system belonging to RIO GRANDE SARL whose registered office is located at FONTENILLLES 34260 LE BOUSQUET D’ORB.

Data retention

In accordance with the regulations in force, RIO GRANDE SARL informs you that the data will be kept for the period strictly necessary for their processing, in accordance with the regulations in force locally. For example, in accordance with French law, we are required to retain payment and billing information for a period of 10 years.
Until you inform us otherwise, we understand that your data has not been changed, that you agree to inform us of any changes and that we have your consent to use it for the purposes stated.

Data processing

RIO GRANDE SARL informs that it will process data in a legal, fair, transparent, adequate, relevant, limited, accurate and up-to-date manner. For this reason, RIO GRANDE SARL undertakes to take all reasonable steps to ensure that any inaccurate information is deleted or rectified without delay.
RIO GRANDE SARL will process your data in order to fulfil its contractual obligations for printing your order and managing your customer account. Without this data, we may not be able to process your order or invoice the products ordered.
RIO GRANDE SARL will also process your information to send you promotional offers and product information if you have given consent to do so. You may withdraw your consent to receive marketing and product information at any time by contacting customer service.

Type of data collected, use and retention period


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Data entered in our contact/quotation forms

In order to be able to respond to our users’ requests, we store in the contact and quote request forms the data entered by the user, which may include surnames, first names, email addresses and telephone numbers as well as curriculum vitae. We also store the IP address of the sender. The retention period for this data is 12 months. However, in the event of spam or unwanted form filling, we retain the user’s IP address indefinitely, as part of our fight against spam, in order to ban the abusive user. These data are used for commercial purposes in the case of a request for a quote or commercial information. It is only passed on to third parties when these third parties act as subcontractors. The latter are then subject to the same confidentiality rules as RIO GRANDE SARL and may not pass on, re-use or store this data outside the confidentiality and data use agreement between RIO GRANDE SARL and the user.

Data provided in the context of newsletter registration

The data provided when subscribing to the newsletter, i.e. the email address and optionally the first and last name, are kept for an unlimited period of time without any specific action by the user. Once the registration has been validated by the user, the latter may terminate the subscription at any time. If you unsubscribe, your data will be deleted.

Data provided in the context of online sales

User account data, purchase details, delivery address are stored for an unlimited period. The user has access to rectify or delete his data via his user account. When you delete your account, all data is deleted from the website. The user is informed that upon deletion of his/her data, he/she will no longer have access to his/her invoices or to the history of his/her purchases on the website.

For accounting purposes, however, the invoicing data will be kept for 10 years by RIO GRANDE SARL as of the closing of the current balance sheet.

User rights

In accordance with the rights conferred by current data protection regulations, you may exercise your rights of access, rectification, limitation of processing, deletion, portability and opposition to the processing of your personal data by sending your request to the postal address indicated above or via the contact form. You may contact the relevant supervisory authority (CNIL) to make any complaint you consider appropriate.

Data transfer

SOCIETE informs that it may transfer data when necessary (e.g. to subcontractors – developers, photographers, graphic designers…).
This transfer of data will be carried out in accordance with the safeguards, measures and rights set out in current legislation on the protection of personal data and in accordance with this privacy policy and the data transfer agreement of RIO GRANDE SARL.

Changes to this Privacy Policy

This privacy policy was updated on 11/10/2021. From time to time, RIO GRANDE SARL may make changes to its privacy policy and update it on its website. We reserve the right to update our privacy policy at any time and recommend that you review it frequently.